Company Questions
What is stdgems.com?
How do I know I'm getting the best price?
Do I pay for memberhip?
How do your Auctions work?
I was the highest bidder at a recent auction for one of your products. How long will it take for me to receive notification of my win and how can I make payment?

Shipping Ordering and Return Questions
What are my payment options?
Can stdgems.com ship over the world?
What are my shipping options?
Can I get items shipped to my PO. Box address?
What is your refund policy?
How long does it take to get my order?
What if I don't get my order in the standard time frame?
Can I purchase certificates from stdgems.com?
How do check the status of my order?
How do I track my order after it's been shipped?
I've sent you my email four times and I haven't got a response. You promise a 24-hour response, what's going on?

Privacy Questions
What information does stdgems.com gather about me?
Does stdgems.com share the information it gathers with others?

Is it safe to buy a gemstone over the Internet?

-Yes. Stdgems.com use the Secure Socket Layer(SSL) data encryption technology to protect against loo, misuse, or alteration of your information, so ordering the products from stdgems.com is fun, worry-free experiences shopping online should be.

Is it safe to mail a gemstone?

-Since we ship our gemstone by carriers like FedEx, Malca Amt and Brinks, the incedence of loss is generally no greater than with any other item you might ship. Additionally, all shipments are sent fully insured. Click here for complete shipping information.

What is stdgems.com?

-Stdgems.com is derived from the idea of offering gemstone wholesaler & retailer market with the online store. We do provide incredible privacy and security policy. Our price is fully guaranteed by professional appraisal. We do guarantee that all your purchased gemstone is correct price with incredible values.

How do I know I'm getting the best price?

-Since stdgems is derived from the traditional wholesalre for the gemstone for 30 years , so we do guarantee for the professional appraisal for every purchased.

Do I pay for memberhip?

-No. It's free for membership. So, you only provide the required information to us that is easy to be our member.

How do your Auctions work?

-Our Auctions listings are sold by pieces and carats. Sometimes when bidding on these auctions you must purchase within the stated minimum and maximum sizes. This is not to make you buy more or less of a lot but relates to the carats size of the items available. However, we sometimes recommend a minimum number of pieces or carats in order to ensure that you receive a better selection. Unfortunately, you are unable to specify cuts, types, colors, weights and sizes when purchasing from our Auctions, as the lot is divided randomly amongst all successful bidders. Remember, the more you bid, the greater chance you have of obtaining a broader variety and selection.

I was the highest bidder at a recent auction for one of your products. How long will it take for me to receive notification of my win and how can I make payment?

-After winning the auction you will receive notification by email within 48 hours from stdgems.com. This notice will confirm the items purchased, the amount of your purchase, shipping cost, and payment method, as well as providing you with a transaction identification number. You will use this number to complete payment at the stdgems.com website, which can be accessed using a link on the original notification. We will inform you how to payment the product.

What are my payment options?

-You may pay for your oder with a Visa, MasterCard, American Express card??? If you would like to pay by other method please e-mail us at admin@stdgems.com , we will answer your mail within 24 hours.

Can stdgems.con ship over the world?

-Yes. If your countries use FedEx, Malca Amt and Brinks, we can send the products to you. Click for more shipping information

What are my shipping options?

-We're proud to offer the secure shipping for you.We use the secure carriers like FedEx, Malca Amt and Brinks. Additionally, all shipments are sent fully insured. Click for more shipping information

Can I get items shipped to my PO. Box address?

-Unfortunately, no. For your security FedEx requires a physical (street) address for door to door delivery.

What is your refund policy?

-We will recoznize in case by case. But we gaurantee that our product is the real sapphire, not synthetic sapphire stone. If you have any problem you can email to us at admin@stdgems.com

How long does it take to get my order?

-Stdgems makes every effort to get your order to you as soon as possible. In-stock items are generally shiped within 7 business days. For Special and Custom orders may also take longer to process.

What if I don't get my order in the standard time frame?

-If you didn't get an order confirmation number after clicking the "submit order" button, your order may not have been processed properly. Please contact our Customer Service Department and our representatives will be happy to help. They can be reach by email at admin@stdgems.com.

Can I have certificates for my product from stdgems.com?

-In case of you buy the value precious gems and need us to porvide the certificate for that product. You can email to tell us about which product that you require to have a certificate. In the case of making the certificate, you have to pay $100 per stone. We will send your stone to the GRS laboratory to certificate of your stone. For shipping, we have to notify that we will shiped within 14 business days included your certificate.

How do I check the status of my order?

-To check the status of your order, simply email at admin@stdgems.com and our Customer Service Representatives will be pleased to help you. Please have your order number ready, or refer to your order confirmation email.

How do I track my order after it's been shipped?

-The only way to track your order after it has been shipped is to mail us. We do not release shipper tracking numbers as a security measure to protect your merchandise. Please mail us at admin@stdgems.com.

I’ve sent you my email four times and I haven’t got a response. You promise a 24-hour response, what’s going on?

-We always respond to your emails within 24-hours of receipt, if you haven’t received a response please check the following:

1. Have you changed your email address or are you using multiple email addresses? This is a common occurrence and one that really confuses our system. Please utilize the email address you used when winning an auction or purchasing from Amazon zShops as this is the email address we have recorded in our system. It is also the email address we have used to open a transaction for you.

2. Have you sent your email to the correct email address? Even one letter out of place means we won’t receive your email.

3. Check that your email settings are set to accept International emails. Remember, we are based in Thailand, if your email settings block International mail you will not receive our messages. Please contact your Internet Service Provider if you are unsure how to check this feature.

4. Have you actually sent the email from your outbox? Remember, on some programs just pressing the “Send” button doesn’t mean that we received your email. When using programs like Microsoft Outlook please ensure that you also press the “Send/Receive” button.

5. If you are using your work email address to purchase online, remember that some companies block incoming sales, promotional and advertising mail.

6. Have you checked our automatic response email to see whether it is public holiday in Thailand?

7. Have you received notification from your Internet Service Provider that they are experiencing difficulties?

8. If you have tried all of the above and still have not received a response, please try sending your email to one of the other customer support email addresses provided on the Contact page.

What information does stdgems.com gather about me?

-When you make a purchase on our site. you provide the following information to stdgems.com: Name, e-mail address, billing and shipping address, telephone number, type of credit card you are using, credit card number and expiration date, or other form of payment. You choose whether or not you would like to receive electronic mailings from stdgems.com.

Does stdgems.com share the information it gathers with others?

-The stdgems.com does not provide any third party with any individual identifiable information other than that which is nescessary to complete your order. Specifically, stdgems.com gives your name, shipping address, phone number, and order information to our shipping carrier. stdgems.com also supplies your name, billing address, and credit card information to the cerdit card processor who bills your account. The stdgems.com has strict guidelines requiring all third parties to keep any shared personal information confidential.